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Financial Services

It is very important for cancer survivors to be aware of the financial and legal issues surrounding a cancer diagnosis and treatment. Knowing the specifics of healthcare insurance policies is very important. Some types of diagnostic and treatment procedures may not be included in a patient's coverage plan. It is important to speak with hospital financial counselors about hospital bills to determine if reduced rates or monthly payments are available/suitable.

The U.S. Federal government has produced guidelines for the treatment of patients. Learn more about the rights of U.S. healthcare patients.

It is also important for a cancer survivor to be aware of their rights under the Americans with Disabilities Act. Employers may be reluctant to hire cancer survivors because they are afraid they may not physically be able to handle the workload of physically demanding jobs; however, it is unlawful for an employer to discriminate against someone with a disability. Learn more about the Americans with Disabilities Act.

Even though having cancer can be disruptive, it is possible to continue working. Working also provides a sense of normalcy to everyday life. Many employers are willing to work out alternative work schedules and locations. Patients should talk with their employers about what options are available, whether part-time or full time.

Financial Services

Winship Cancer Institute offers the services of our Oncology Resource Coordinator free of charge to help with the financial demands of cancer treatment. We will:

  • Review your insurance coverage with you
  • Discuss out-of-pocket obligations
  • Address concerns you may have with your coverage
  • Help locate financial coverage options and resources for which you may be eligible

If you have any insurance or billing questions prior to your visit/between visits, please call (404) 778-5742.

Things to Do Prior to Your Appointment

Your Health Insurance Benefits
We encourage you to obtain insurance coverage information directly from your insurance company (refer to the Member Services/Customer Service number on your insurance card) or from your employer's benefits office prior to your visit. As a courtesy, The Emory Clinic (Winship) will file your insurance claims, both primary and secondary. We will work with you to help ensure you receive full benefit from your insurance company, and we will respond to requests from your insurer for additional information.

Recommended questions to ask your insurance company and/or your employer:

  1. Does The Emory Clinic and/or your physician participate with my insurance plan?
  2. Does my plan require a referral in order to see a specialist?
  3. What is my copay amount for a specialist office visit?
  4. Specifically, what elements of my care will be covered and at what benefit level?
    • Outpatient care
    • Inpatient care
    • Medications
    • Prescriptions
    • Diagnostic Procedures
    • Labs
  5. Are there any limits to my cancer coverage?
  6. What is the amount of annual, out-of-pocket expense for which I will be responsible?

It is Emory Clinic's policy to obtain full payment at the time of service. An Oncology Resource Coordinator will be able to provide you with an estimate of your upcoming visit and discuss possible financial programs and options.

If your plan requires a referral from your Primary Care Physician (PCP) before seeing one of our specialists, please be sure to obtain the referral before your appointment. You can complete a self referral form or ask your physician to complete a physician referral form. We encourage you to send these electronically, but you can print, complete and bring them with you.

Please note that co-pays are due at the time of service. If your specialist co-pay amount is not listed on your insurance card, please contact Member Services/Customer Service (refer to the number on your card) to verify your specialist co-pay amount.

Insurance Card(s)
Please provide your insurance information to the coordinator who schedules your appointment and bring your insurance card(s) with you so the Oncology Resource Coordinator can obtain a copy at the time of your visit.